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Thank you for choosing us for your recent purchase. Your order has been successfully received and is now being processed.

Thank you

Confirmation and receipt

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Warranty Policy - Exchange and Return
1. All products you buy from us have clear origin
All of our products are imported, and have clear origin. We want to create the customers confidence in our products, and make them feel safe when purchasing and using ours.
2. How long does the warranty last?
-All of our products are guaranteed and exchanged in the first 7 days (for the valuable products, depending on specific ones, are covered by longer warranties).
-Customers have the right to check the products before receiving and pay the shippers by cash.
-Our shop will give customers a five-time refund if the products are found to be fake or inaccurate compared to the advertisement.
-Customers will be advised on the products by the customer care staff when needed.
3. Warranty Terms?
-Customers buy products from our shop and discover the defects before using them (the defects resulting from manufacturing).
-The products are still in warranty period (7 days return and exchange).
-If the 7-day warranty expires, our shop will support customers to exchange for the new product with the lower price if they want.

Privacy Policy - Data Collection
1. The information we collect
We will collect information about you when you place an order on our website. When you fill your personal information to make a purchase, you will be required to enter the following information: your full name, a phone number and a valid address. You can still access and browse our website without giving your information.

2. What do we do with your information?
Stone Paris pledges that we only use the information we collect for specific purposes: Call to confirm information for the delivery; improve the customer care service and research the market.
3. Cookies
Cookies are a small piece of data sent and stored on your computer by the web browser while browsing a website. Cookies allow the website or the provider's system to identify your browser and store certain information. We use cookies to understand and store your activities in order that we can meet your needs in the future access.

4. Do we give your information to other people?
We pledge not to sell, trade or use any other forms of commerce to customers' personal information. We collect your information for the only purpose of providing after-sale service to customers of Stone Paris Store. 
We may be required to disclose personal information of customers in special circumstances related to law or when they violate our Terms of Service.

Order Processing:
Time Frame: Orders will be processed and handed over to our delivery partners within 1-3 business days from the time of order placement. This excludes weekends and public holidays.

Order Confirmation: You will receive an order confirmation email after your order is placed, and another email when your order is shipped. The shipping confirmation will have the tracking information for your order.

Shipping:
Delivery Partners: We primarily use Flash express for shipping. If the product is not serviced by them due to location constraints, we may opt for alternative reputable courier services.

Serviceable Areas: We deliver nationwide across the Philippines. However, there are some remote areas that our delivery partners might not cover. If such a situation arises, we will notify you and arrange an alternative delivery method, if possible.

Delivery Time:
Standard Delivery: Once dispatched, the standard delivery time is approximately 3-5 business days for Metro Manila and 5-7 business days for provincial areas.

Delay in Delivery: We aim to deliver within the stipulated time frame. However, delays may sometimes occur due to unforeseen circumstances. We will endeavor to inform you about any significant delays and help you track your order.

Free Shipping: We offer free shipping for all orders.

Returns and Refunds:
Returns: If you received an item that is damaged, incorrect, or if you change your mind, you may request a return within the stipulated time frame mentioned in the policy.

Refunds: Upon successful return and inspection of the product, refunds will be processed.